This is an above and beyond “ Thank You “ for your service above and beyond. Joe Lay and Sons installed a new A.O. Smith hot water heater in June of 2016. Yes, June of 2016 and I had an exhaust issue this month ( November 2022 ) yes after almost 6 1/2 years later. I took pictures of the venting issue and called them asking if I could send them the pictures and asked them if they would make the repair at this late date. To be honest, I never expected them to reply. But within one day their office called and said they would be out the following Monday morning between 7 am and 10 am to evaluate the issue. At 8 am on today (November 21) 2 Joe Lay service technicians rang my doorbell and immediately went on the job of fixing the problem and completed it to my total satisfaction within 45 minutes. I could not be happier with the willingness, professionalism and courtesy provided by the Joe Lay and Sons Plumbing company out of Walton, Kentucky ( some 30 plus miles from my home in Cincinnati, Ohio ).
Thank you again guys and gals for honoring your Home Service warranty service. You should be very proud!!! I am…!!!!
1098 Rosetree Lane
Cincinnati, Ohio 45230