Reviews Of Joe Lay & Sons Plumbing

Thank you so much to Joe Lay & Sons Plumbing! If you've ever tried to fix a problem yourself, but ended up making it way worse (oops!) -- you aren't alone. That's what happened to me. Home ownership is a doozy, isn't it?! It took me all day to break it, and it took Joe Lay & Sons under an hour to fix it. They also offered a proactive fix to prevent a longer-term issue. I also like how they mentioned they don't earn commission and get paid the same whether we take that optional proactive upgrade or not. With so many other companies pressuring you to spend more, that made me feel better. I'm so grateful to have a go-to plumber now, and will definitely be calling them for any issues - big or small - going forward. My 'at home' plumbing days are over!!

This is an above and beyond “ Thank You “ for your service above and beyond. Joe Lay and Sons installed a new A.O. Smith hot water heater in June of 2016. Yes, June of 2016 and I had an exhaust issue this month ( November 2022 ) yes after almost 6 1/2 years later. I took pictures of the venting issue and called them asking if I could send them the pictures and asked them if they would make the repair at this late date. To be honest, I never expected them to reply. But within one day their office called and said they would be out the following Monday morning between 7 am and 10 am to evaluate the issue. At 8 am on today (November 21) 2 Joe Lay service technicians rang my doorbell and immediately went on the job of fixing the problem and completed it to my total satisfaction within 45 minutes. I could not be happier with the willingness, professionalism and courtesy provided by the Joe Lay and Sons Plumbing company out of Walton, Kentucky ( some 30 plus miles from my home in Cincinnati, Ohio ). Thank you again guys and gals for honoring your Home Service warranty service. You should be very proud!!! I am…!!!! Tom Adkins 1098 Rosetree Lane Cincinnati, Ohio 45230

I want to express my gratitude for the EXCELLENT SERVICE I received on 28th of September. I am so happy with the service your company provided to me. The fast and courteous way you scheduled an appointment . The technicians that came to my home to fix my problem were very polite and professional. I could not ask for a better company to come to my home. Thank You so much. Your company will be the only plumbing company I will call on. Respectfully Loretta Shumate Susan Quigley

Great service, Prompt, courteous & efficient. Only thing they didn't mention was that I should have received a discount as a veteran!