Joe Lay & Sons are a great company that is professional and a pleasure. I encountered a back-up in my basement. As a recent homeowner (18 months), I was almost lost at what to do. My home warrant company sent them to access the damage & cost. At the initial consultation, it was explained what needed to be done and they would contact the warrant company. Within a few days, I was contacted by Joe Lays & Sons with the amount I was responsible for & the work was scheduled. While they were in my home for the repair work, the warranty company called to tell me I was approved and that the work would be scheduled. I told them "too late" they are already here, lol. They did a great job (only took 2 days) and took the time to explain to me what the repairs were. I would strongly recommend to anyone with a plumbing issue.