I had to have a water heater replaced and I called Joe Lay & Sons and they were immediately on top of handling my situation.
I called them after 5pm, an answering service took my call, I thought that was all I would hear from them that night. But I got a call back within minutes of hanging up by a gentleman named Daniel. He understood that time was of the essence so Daniel asked me to text him pics of the water heater. He was able to get everything he needed over the phone so I did not have to have guys come out multiple times to assess and provide quotes, then grab leave to get the correct equipment and water heater. It was fast, correct, accurate, polite, and extremely efficient.
Daniel had two guys come out to my home asap with everything needed including the brand new water heater. No hassles, no bartering, no trying to include extra parts or suggested there were extra problems.
The two guys who came over to do the work were Blake and Zack (Zach?). They were the same way, extremely polite, efficient, accurate, clean, and no games. Answered questions immediately, weren't trying to milk the clock, weren't trying to upsell, nothing like that.
Additionally, It turned out I had a carbon monoxide leak pumping the deadly gas into my home. Who knows how long it would have gone unnoticed, but he fixed this at no extra charge. Maybe it was included anyway, I don't know, but he was great and really helped keep me and my family safe.
Five stars to this company and especially to everyone I dealt with, Sophia, Daniel, Blake, and Zack.